Shipping policy

📦 Shipping Policy

Last Updated: 01/02/2026

We provide shipping services to major cities across Pakistan where our courier partners operate. Our goal is to ensure safe and timely delivery of your order.

⏳ Order Processing Time

  • Orders are processed within 1-2 working days

  • Orders are not processed on Sundays or public holidays.

📍 Delivery Time

Delivery time depends on your location:

  • Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.)
    ➝ 2–4 working days

  • Other Cities / Remote Areas
    ➝ 3–7 working days

Please note that delivery may be delayed during sales, Eid holidays, or unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges are calculated and displayed at checkout

  • Free shipping may be available during special promotions

🤝 Courier Partners

We use reliable courier services such as:

  • TCS

  • Leopards

  • PostEx

  • (or any other courier we work with)

💳 Cash on Delivery (COD)

  • Cash on Delivery (COD) is available

  • Please ensure the exact amount is ready at the time of delivery

❌ Undelivered or Returned Orders

Orders may be returned if:

  • The customer does not respond to delivery calls

  • The shipping address is incorrect or incomplete

  • The customer refuses to accept the parcel

In such cases, shipping charges are non-refundable.

📦 Damaged or Missing Items

If you receive:

  • A damaged product

  • Or any missing item

Please contact us within 24 hours of delivery with an unboxing video as proof.

📞 Contact Us

For any shipping-related questions, feel free to contact us:

📧 Email: veloreashop@gmail.com
📱 WhatsApp: 03222626776